Frequently Asked Questions

Shipping / Order Status

Do you accept International orders?

Shipping & Delivery Policy

This Shipping and Delivery Policy is part of our Terms of Service and should be read in conjunction with our main Terms: https://roushellc.com/terms-of-service.

Please review this policy carefully before placing an order with us. It applies to all orders you make on our website.

Shipping Delivery Options

Free Shipping
We offer free standard shipping on all auto-replenish orders and on any order totaling $50 or more (excluding promotions), shipped to addresses within the 50 states of the United States.

Shipping Fees
We also offer shipping at the following rates:

  • Standard Shipping (3-5 Business Days): $8.15

  • Expedited Shipping (3 Business Days): $26.50

Do You Ship Internationally?

Currently, we do not offer international shipping.

Shipping Restrictions

At this time, we only ship within the United States and to US territories. Additional shipping charges may apply depending on the delivery location.

Contact Us

If you have any questions about this policy, please feel free to contact us at:

My Account / Login

How do I create an account?

To create an account, please click the “Sign In” button on the Right hand side of the main navigation. You will be prompted to either sign into an existing account or register for a new one. To register for a new account, fill in your email under “Register” and follow the directions.

Products

Are RousHé's products vegan?

RousHé products are cruelty-free and are not tested on animals, nor do our suppliers conduct animal testing on our behalf. While our products are free of animal byproducts, RousHé is not considered a vegan line: For more details on our product’s ingredients, please refer to our ingredients tab on the product page.

Are our products that contain cosmetics grade TALC safe?

RousHé uses the highest quality Talc and is tested to confirm the absence of asbestos fibers – it meets the purity criteria and quality and safety measures. It strictly complies with all the legal regulations where we operate.

Other

What form of payments do RousHé accept?

RousHé accepts Visa, Mastercard, PayPal, Apple Pay and Google Pay.

Refund Policy

Where can I find RousHé refund policy?

The Refund Policy can be found at the bottom of the website in the footer menu.

Auto Repenishment

How does it work?

Be a part of our auto-replenishment service and enjoy the convenience of having your favorite RousHé product delivered to you automatically and hassle-free at the frequency of your choice: every 1 to 3 months until canceled. With every auto-replenish order, receive 10% off your purchase. HOW DOES IT WORK? Select the auto-replenish option on our checkout page. Select your desired delivery frequency from 1 to 3 months. Your replenishment subscription will be activated after your first shipment is processed. Your products will be delivered to you before you run out. PAYMENT Your credit card will only be charged when your product is shipped. CANCELLATION You may cancel your subscription at any time.